Code Book


Design Thinking: is at the core of The Culture Spy, using its methods to tackle very difficult projects by using the blog audience as the project team.  By creating a blog post for each step, and asking for blog audience comments, the project solutions will be richer in content than if I were to just use my own creative thinking process.

  1. Empathize
  2. Define
  3. Ideate
  4. Prototype
  5. Test

Asset:  Aspiring Culture Spy to become and expert and mentor in their industry trade.

Dead Drop:  This process utilizes Email or mail to pass information between agents. Information from personal memory can also use this technique, as knowledge is left in the brain or in a note pad until picked up and used for a Design Thinking project.

Cobbler:  An agent that is skilled at creating personnel intelligence dossiers.

Code Breaking:  When gathering intelligence, what is said needs to be evaluated to understand what is meant. People often speak in a cryptic fashion that does not clearly represent their thoughts.  It takes well developed questions, good technique, the ability to recognize duress factors that can skew the results, and lots of practice.

Dry Cleaning:  Counter-surveillance technique to recognize tails, which are blindly following agents. Signs of this are excessive head nodding, being overly agreeable or silent to presented intelligence.  Either the agent is totally lost on the topic and willing to give up their right to any input to the conversation, or they are multitasking and their focus is somewhere else.

Eavesdropping:  The act of listening in on a conversation between others to ascertain future intelligence topics or targets.

Handler:  They are an expert and mentor in their industry trade. Among their many aspirations, teaching others to perform the trade ranks highly.  They wish they could take the many years of experience out of their mind and implant it in the head of the Asset, but science has not progressed that far.

Interrogation:  Gathering intelligence under duress, either by using a demanding questioning technique or applying influence based upon a power position. This technique is far removed from our humanizing goal at the base of Design Thinking and never appropriate in real life, so leave it for the movies.

Live Drop:  A live drop is an in person exchange of knowledge. These meetings benefit from being able to witness body language.

Merchant:  An agent that has expert level techniques to acquire, create, document, categorize, and store intelligence information about human performance. They are a wealth of support when performing Design Thinking project work.

Prober: An operative sent to test the border patrols, or framework, of the Design statement prior to sending our team in for infiltration.

Rabbit: The target of a surveillance operation.

Surveillance:  Listen to everyone, because everyone has experiences that are unique. The only way to tap into this knowledge is to let them be the storyteller and absorb the experience vicariously through them.  As Design Thinkers, the most valuable human experiences are those received directly from the human source.

Wire Drop:  Method makes use of Phone, Skype, or IM to pass information between agents. This method is not secure and prone to eavesdropping by unfriendly agents or wiretapped for recording.

Wiretapping:  Simply a recording of Wire Drop operations.

Professional Culture ~ Compelling because it gives us a sense that we belong to something special, with core shared values, beliefs and behaviors